FAQ

Is refurbished the same as second-hand?

No, a refurbished iPhone is an Apple smartphone that has been completely overhauled before sale. This means that the device has been repaired, cleaned, updated and if necessary, provided with new parts. As a result, a refurbished iPhone has the quality of a new device, but you pay much less. More information can be found here.

Why should I buy a refurbished iPhone?

A refurbished iPhone is ideal for people who want a good quality phone but find a new iPhone too expensive. Because the device has been fully checked, you can be sure that your iPhone meets the quality requirements of a new smartphone. In addition, you get a refurbished iPhone warranty, so your phone will be repaired or replaced free of charge if something is wrong. At Refurbished.store you even get up to 3 years warranty on your Apple iPhone.

Is the quality of a refurbished phone as good as a new one?

Refurbished iPhones are offered in different degrees. The format is based on the quality of the iPhone, paying attention to scratches, dents and other imperfections. A commonly used subdivision in quality is:

  • A-grade

  • B-grade

  • C-grade

At Refurbished.store we sell iPhones with A-grade, B-grade or C-grade condition. An A-grade iPhone, or a five-star iPhone, is as good as new. The condition of such an iPhone is almost perfect and you can not actually see that it has been used. A B-grade refurbished iPhone, an iPhone with four stars, is in good condition. This means that the iPhone looks very neat and almost like new, but has light signs of use. With 3 stars you technically buy a functional iPhone, in appearance it is clearly used and the least beautiful. View the differences below or click here for an overview table.

A-grade iPhone

  • iPhone with five stars

  • As good as new: no visible signs of use

  • High quality parts

  • Checked by professionals or special robots

B-grade iPhone

  • iPhone with four stars

  • Slight signs of use

  • High quality parts

  • Checked by professionals or special robots

C-grade iPhone

  • iPhone with three stars

  • Clear signs of use

  • High quality parts

  • Checked by professionals or special robots

Do I get a warranty on a refurbished phone?

Yes, you can register your device for warranty, how to approach it and you can read our warranty conditions on this page.

What are the delivery times?

For our delivery information, see this page: delivery times.

Do I have to pay for the shipping costs?

All shipments to the Netherlands and Belgium are free. for more information click here

Can I return the product if I am not satisfied?

Yes, we have a 30-day money back guarantee. The 30 days start immediately after receipt of your product. You can also return your product for free. Additional information can be found here.

Will all the products in my order be delivered at the same time?

No, products from different suppliers are shipped separately. If you have ordered multiple products, for example an iPhone with a phone case, they will be delivered in separate packages.

Are the devices from refurbished.store still waterproof?

We cannot say with certainty whether the devices we sell at refurbished.store are still waterproof. This means that we also cannot guarantee that the original water resistance certification, such as IP67 or IP68, is still valid. For more information, please visit our water damage page.